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WAUKESHA- Women find a huge wrinkle when picking up dresses from a local shop -- the doors are locked.

The woman who owns this shop has been in business a long time.

She's well liked, and has a good reputation.  But Friday night her customers are frustrated.

Their important dresses are locked up, and it turns out the store owner is too.

Krystle Stingle won't get to wear a dress for special event Saturday because a sign on the door read "temporarily closed."

"No one has been answering every time you call both voicemails on the cell phone she leaves and here are full,' said Stingle.

Another panicked customer left a note on the door pleading for a phone call -- a bridesmaid needing her gown.

"She seemed like she was also a little bit upset...like she was also in that panic mode," said Stingle.

And there's no telling when customers might get answers.

Long time owner of Alterations Unlimited, Stephanie Olson, is in jail -- charged with bail jumping and violating a restraining order.

A shock to Stingle.  "I mean I saw a few wedding dresses in there.  How long is that stuff going to be in there before people get their property back?" said Stingle.

A woman showed up with a key to Olson's shop while TODAY'S TMJ4 was outside.

When TODAY'S TMJ4 pushed for answers for customers, the woman tried to shut the door on reporter Keller Russell.

Keller Russell: "People are upset because there stuff is in here."
Woman: "I'm sure they are."
Keller Russell: "And they need it. Is there anything that they can do? Can they contact you?"
Woman: "No, but I can find out."
Keller Russell: "You can find out?"

The woman took TODAY'S TMJ4's card and was aware of the story that aired on Live at 10.

Olson was in court Friday -- and is being held on $5,000 bail.