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Outsource Your Stress

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Story Created: May 20, 2009

Story Updated: May 20, 2009

Outsource Your Stress

By Vince Vitrano

Too much to do, not enough time to do it. That's the theme of the holidays for too many of us, but we discovered, you can actually outsource your stress. Bryan Boyd loves to traipse the globe mountain-climbing with his son. "We're in the middle of planning an expedition to Mount Kilimanjaro in Africa so my son can be the youngest person in history to summit," Boyd said. That kind of trip takes a lot of planning. So Bryan depends on a personal assistant to help with tasks like travel plans, shopping, even ordering dinner. "Everything that I need to take care of in my day-to-day life, I'm able to reach out to them," Boyd said. But Bryan's assistant doesn't visit his home or office, and he's not down the street. The personal assistant is in India! It's a phone service called AskSunday.com, one of several new companies that employ overseas workers to help Americans with their ever growing "to-do" lists at a fraction of the cost of domestic help. Steve Ludmer, who works with the site, explained how it works. "Sunday varies from a personal concierge in that we're 24-7, 365 days a year," Ludmer said. While they can't run door to door errands, they can accomplish tasks that can be done over the phone or internet. "We're able to make restaurant reservations, doctors' appointments, travel bookings, but then also able to do larger tasks-- researching things on the internet, doing data entry, things like that," explained Avi Samudrala, one of the assistants at AskSunday.com Some will take care of your gift lists…provide wake up calls…chart a diet plan…even read your kids a bedtime story over the phone. All you do is sign up online and fill out a form explaining your task. Sometimes you pay as you go, other times you're charged a monthly fee for a specific number of requests. Bryan's use varies. "I might make 10 requests, and then the next day I might make 2, and then the following day none," Boyd said. Ben Trowbridge is an outsourcing expert whose job is to help large companies save time and money. When it comes to seeking personal help, he says overseas help is the way to go. "Particularly using the 24-hour clock, you can get the work done while you sleep. It's a great resource," Trowbridge said. With any of the services, if you use them to buy something, you'll have to give them your credit card information. If you're not comfortable with that, consumer advocates recommend using third party payment systems when possible. "You would be wise to use one of the intermediary services like the paypal type of service because then you'll have someone else, you'll have a third party, to complain to," advised Linda Sherry, who is with Consumer Action, a consumer and privacy expert group. AskSunday told us it has strict security measures to protect any personal information you provide….And stresses its agents are qualified and trustworthy. "We train our employees extensively on how to handle private and personal data," Avi assured us. So what about the language barrier? The agents speak English, and users say a lot of communication is done via email and instant messaging. One note of warning, however: some of these sites are so popular, there's a lag between your request and the service actually getting done. So if you're in a hurry, you may need to take care of business yourself. AskSunday does offer domestic assistants in Los Angeles and New York.
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