Story Created:
May 21, 2007
Story Updated:
May 22, 2007
4 On Your Side: Gas Ripoff
Shelley Walcott
With today's gas prices, we all need a break wherever we can get it. But we found some people getting charged more than the rest of us!
Thanks to a tip to our 'Call 4 Action', we found some gas stations charging disabled drivers up to 50 cents more a gallon.
Julie Lovrek was paralyzed in a car wreck years ago, but she doesn't let that slow her down.
"Oh, are you kidding? I get around. If you have a wheelchair, you can get around," Julie says.
To 'get around' she also needs gas. For years her daughters pumped it for her, but now they're both going to college.
"I'm in a major dilemma," Julie told us.
Think about it: How many full service gas stations have you seen lately? To help, some people who are disabled, like Sue Schneider, have a system in place.
"I usually go to the same station. I call them, tell them what I want, and they come out and pump the gas for me," Sue says.
Others like Joel Hoedel do it themselves, but not without some difficulty. Joel explains his tedious routine.
"I normally park on the ends of the pumps, just because I need enough space from opening my door to the pump side, to be able to get in between the island and the car to pump my gas."
But what if you just can't pump it yourself? Disability rights specialist Diana Sullivan explained the law to protect people at the pump. "Basically, what the state law at this time states is that full-service gas stations have an obligation to provide gas to people who have disabilities at self-service price."
Julie says she wishes more people knew that.
"I don't know that it's a known law. We didn't even know about it," she says.
"It should be equal. It should not be better, but equal," Sue says.
At self-serve stations, if there's more than one person on duty, a gas station worker has to come out and pump the gas. The person who is disabled should get their attention by honking the car horn.
So...we decided to put some local gas stations to the test. We sent Julie out with our hidden cam.
We visited a full-service BP on Capitol Drive.
That worker charged Julie the full-service price...3-99 a gallon! That's fifty cents more than the self-serve price.
"Fifty cents, if you add that up, holy moly, that's a lot of money," Julie says.
Things went better at a full-service Mobil in Shorewood.
The attendant, Dennis McCauley, did the right thing - and charged Julie the self-serve price. But he says, it wasn't because of the law.
"I actually didn't realize it was a law. I just thought it was part of customer service," McCauley admits.
On to self-serve. Julie stopped at a self-serve Citgo on North Avenue.
She honked.
And honked again.
And again!
Even though there were several workers inside, it took about two minutes for an attendant to come out and pump her gas. Julie calls the experience embarrassing.
"All the other customers were looking at me like, 'Get off the horn lady, what are you doing?'" Julie says.
Julie says things went more smoothly at a self-service Shell station in Butler.
"I pointed to my permit and he did the one minute gesture, and I was like, ok, cool."
Julie and other people with disabilities would like to see a more universal system.
"They should be the same. You shouldn't pull into a gas station and they're like, 'Huh, what, I don't know about this'," Julie tells us.
And state law says it's up to the driver to ask for the self-serve price.
"It's the responsibility of the person needing the service to help in the education process," Sullivan says.
We talked to the owner of the station where Julie got overcharged. He says he knows the law, and will make sure all his employees are informed.
Also, some newer stations have call buttons to signal workers. The buttons can be costly, but station owners can write them off at tax time.
There's a bill in the state legislature that would make the state law more compatible with the stricter, federal laws. It's also important to note...if an employee breaks the law, that station could be fined $100.