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Members Login Troubleshooting FAQ

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***Before troubleshooting any issues you may have logging in, please check to see that you have the most current version of the browser you’re using, and please try more than one browser. (Ex. Internet Explorer, Chrome, Firefox, Safari)

  

Q: I want to become a member. Where do I sign up?

A: You have two options: Log in with your Facebook account OR create an account manually.

 

 

Q: If I log in with Facebook now, can I still create a manual account later?

A: Yes. In Facebook, go to the Apps you are subscribed to, and in the Apps list, remove Journal Broadcasting Group from the list. Go back to the Members signup page and enter your information manually.

 

 

Q: I can’t remember my password for my manual account. Where do I reset it?

A: On the initial Members login page, click the link “Don’t want to use your Facebook account…” That will take you to a second page, where you can click “Need a new password?” Enter your email, and you will be sent an email with instructions to reset your password.

 

 

Q: I reset my password, but the email has not come through. What should I do?

A: Always check your spam folder first. If you still don’t see your email, go back to the “Forgot Password” screen and make sure you have entered the correct email.

 

 

Q: I’m trying to log in using Facebook, but it keeps bringing me back to the first login screen. What should I do?

A: Try again later or use a different browser. If that doesn’t solve the problem, that means there is a Facebook issue. Contact us so we can look into further details.

 

 

Q: Can I log on to the Members page from my mobile device?

A:  Yes, in your mobile browser, type in the address (Ex. www.url.com/members). There, you will be able to sign in with Facebook or with your manual account.

 

 

Q: I tried to connect to Facebook through the Members page with my mobile device, but all I’m seeing is a blank screen. What should I do?

A:  We have tested this on multiple mobile platforms and we want to make sure this works for all mobile users. If a different mobile browser or trying again later doesn’t solve the problem, contact us and provide the following details so that we can troubleshoot the problem: device type, operating system and mobile browser being used.

 

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